SAP PRIVACY STATEMENT

This Privacy Statement was updated on 10/22/2025.

To view the previous version of this Privacy Statement, click here.

We have created this Privacy Statement to demonstrate the firm commitment of SAP (hereinafter "We", "SAP", "Us" or "Our") to the individual`s right to data protection and privacy. It outlines how SAP processes information that can be used to directly or indirectly identify an individual (hereinafter “Personal Data”). Processing in the context of this Privacy Statement means any collection, use, transmission, disclosure, erasure or any other similar operation based on Personal Data (hereinafter “Processing” or “Process”).

SAP is processing information including Personal Data about the users of SAP for Me using cookies or similar technologies for the purposes set out in the Cookie Statement. You will find further information and manage your cookie settings under the Cookie Preferences.

A. General information

The SAP for Me application (“SAP for Me”) provides centralized access to SAP-related information and is accessible to customers, partners, and public users alike. It proficiently consolidates user and company data to enable informed decision-making and more efficient portfolio management. Data visibility within SAP for Me is tailored to the user's login role ensuring relevant access levels and a concise user experience. Through a streamlined interface, SAP for Me delivers a unified and intuitive experience for engaging with critical tools and resources within the SAP ecosystem.

I. Who is the responsible SAP entity

The controller of SAP for Me is SAP SE with its registered seat in Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany (referred to as “SAP”). You can reach SAP Group’s data protection officer any time at privacy[@]sap.com.

II. For what purposes does SAP process your Personal Data and based on what legal basis?

Depending on the applicable law, the processing of Personal Data is subject to a justification, sometimes referred to as legal basis.

• SAP will take the measures necessary to verify or maintain the quality and safety of SAP for Me controlled by SAP or their sub-processors. This may comprise the use of Personal Data for sufficient identification and authorization of designated S-Users, debugging to identify and repair errors that impair existing or intended functionality (pseudonymized transactional data as the basis), account and network security, replication for loss prevention (transactional data), detecting security incidents, protection against malicious or illegal activity, and prosecuting those responsible for such kind of activity.

• In connection with Customer´s use of SAP support services, SAP conducts checks aiming at compliance with export control and sanction laws as follows: SAP performs IP-screening on the IP address of S-Users and will block access to the SAP for Me Portal from an embargoed country. The S-User gets individually notified of this block via a pop-up message. This does not affect the creation of an S-User account, only the access to the SAP for Me Portal.

• Personal Data must be processed to enable the user to utilize the service.

• S-Users can create a personalized view in SAP for Me, with individual User settings, User Preferences, User Dashboards, and User Favorites relating to the S-User ID (Configuration data).

• Check the number of clicks of a specific function to understand the usage e.g. provisioning of a tenant. Understand whether a process is started, but not finished to analyze whether the process is too complex. Analyze performance data for different backend services to optimize them for better performance.

• Enable purchases and billing Self-Services, e.g. to enable the S-User to make purchases in the SAP Store and to administer billing.

• Enable Support Self-Services so S-User can create e.g. Cases either directly or as result of an Expert Chat interaction and thereby request SAP support services.

• Configure cloud environments, provision applications, manage storage, and scale resources on demand.

• Provide modern, intuitive, self-service capabilities for SAP partners to consistently execute all transactions end-to-end and manage their SAP business relationships leading to increased indirect revenue and partner satisfaction

• Processing Email address of added IAS administrator in 'Identity Authentication Administrators' card

• Provide search self-service capabilities to easily find and navigate to content

Collect feedback from customers/partners

• SAP is processing information including Personal Data about the users of SAP for Me using cookies or similar technologies as also set out in the Cookie Statement and subject to the cookie choices provided
• Provision of the search functionality “Coveo” embedded in SAP for Me. (personalized search)
• Understand the usage of SAP for Me by analyzing click behavior of S-Users

When processing your personal data hereunder, SAP processes your Personal Data if and to the extend

• SAP obtained your consent, if required by law, to process your Personal Data for this purpose,
• necessary to fulfill (pre-)contractual obligations with you,
• necessary to fulfill legal requirements applicable to SAP,
• necessary to pursue SAP’s legitimate interest to conduct its business relationships with its customers and to improve its support offerings.

What categories of Personal Data does SAP process?

SAP processes the following categories of Personal Data:

¹Meta data, i.e.

1. Service generated server logs with end user activities such as log-in/log-out dates, when/how frequently/ from what location support requests were filed, how often searches were performed, the activity of adding/removing users etc.
2. All other metadata collected and generated by visits of signed-in users to SAP for Me, including (but not limited to) the unique identifiers and data about device, OS, screen etc. SAP collects both via cookies and via its webserver access logs.

IV. From What Types of Third Parties does SAP obtain Personal Data?

SAP generally aims to collect Personal Data directly from you. If you are obliged to provide Personal Data to SAP and you fail to provide such Personal Data, kindly note that SAP may not be able to provide you with the respective service and/or business relationship. If you or applicable law allows Us to do so, We may obtain Personal Data also from third parties which may include:

• your employer in the context of its business relationship with SAP and/or the SAP Group,
• Third Parties you directed to share your Personal Data with SAP.

When We collect Personal Data from third parties, established internal controls aim to ensure that the third party source was permitted to provide this information to SAP and that We may use it for this purpose. SAP will treat this Personal Data according to this Privacy Statement and any additional restrictions imposed by the third party that provided the Personal Data to SAP or by applicable national law.

V. How long does SAP store your Personal Data?

SAP may retain your Personal Data for additional periods if necessary for compliance with legal obligations to process your Personal Data or if the Personal Data is needed by SAP to assert or defend itself against legal claims. SAP will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled. SAP does only store your Personal Data for as long as it is required:

• for SAP to comply with statutory obligations to retain Personal Data, resulting inter alia e.g. from applicable export, finance, tax or commercial laws.
• for the purposes as described above under point II and III
• to fulfill SAP’s legitimate business purposes as further described in this Privacy Statement, unless you object to SAP’s use of your Personal Data for these purposes.
• to process your Personal Data for this purpose and SAP obtained your consent, if required by law.

VI. Who are the recipients of your Personal Data?

Your Personal Data will be transferred to or accessed by the following categories of third parties to process your Personal Data:

• SAP Group entities: Other entities of the SAP Group may also receive or gain access to Personal Data either when rendering group internal services centrally and on behalf of SAP.
• : Coveo, Qualtrics, TrustArc, ServiceNow

VII. What are your data protection rights and how can you exercise them?

SAP honors your statutory rights when it comes to the Processing of your Personal Data. To the extent provided by applicable data protection laws, you have the right to:

• access your Personal Data that we have on you, or have it updated.
• Data portability of the Personal Data you provided to SAP, if SAP uses your Personal Data based on your consent or to perform a contract with you. In this case, please contact SAPforMePrivacy[@]sap.com and specify the information or processing activities to which your request relates, the format in which you would like to receive the Personal Data, and whether it should be sent to you or another recipient. SAP will carefully consider your request and discuss with you how it can best be fulfilled.
• Delete your Personal Data we hold about you. Please note, however, that SAP can or will delete your Personal Data only if there is no statutory obligation or prevailing right of SAP to retain it. If you request from SAP to delete your Personal Data, you may not be able to continue to use any SAP service that requires SAP’s use of your Personal Data.
• Right to object against SAP further processing your Personal Data, if and to the extent SAP is processing your Personal Data based on its Legitimate Interest. When you object to SAP's processing of your Personal Data, SAP will carefully review your objection and cease further use of the relevant information, subject to SAP’s compelling legitimate grounds for continued use of the Personal Data, which may override your interest in objecting, or if SAP requires the information for the establishment, exercise, or defense of legal claims.
• Revoke consent, wherever SAP is processing your Personal Data based on your consent, you may at any time withdraw your consent by unsubscribing or giving Us respective notice of withdrawal. In case of withdrawal, SAP will not process Personal Data subject to this consent any longer unless legally required or permitted to do so (e.g. if your Personal Data is needed by SAP do assert or defend against legal claims). In case SAP is required or permitted to retain your Personal Data for other legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law or fulfil the other purpose. However, any withdrawal has no effect on past processing of Personal Data by SAP up to the point in time of your withdrawal. Furthermore, if your use of an SAP offering requires your prior consent, SAP will no longer be able to provide the relevant service, offer or event to you after your revocation.
• Not to be subject to a decision based solely automated means, if the decision produces legal effects concerning you or significantly affects you in a similar way.
• You can request from SAP to restrict your Personal Data from further processing in any of the following events:
  • you state the Personal Data about you is incorrect, subject to the time SAP requires to check the accuracy of the relevant Personal Data,
  • there is no legal basis for SAP to process your Personal Data and you demand SAP to restrict your Personal Data from further processing,
  • SAP no longer requires your Personal Data, but you state you require SAP to retain such data to claim or exercise legal rights or to defend against third party claims, or
  • in case you object to the processing of your Personal Data by SAP based on SAP’s legitimate interest, subject to the time required for SAP to determine whether it has a prevailing interest or legal obligation in processing your Personal Data.
• Lodge a complaint to SAP if you are not satisfied with how SAP is processing your Personal Data. Your competent supervisory authority can be found in the country specific section.

Depending on applicable local data protection laws, your rights may be subject to deviations, limitations, or exceptions as set out in the country specific section “B. Additional Country and Regional Specific Provisions”. Please be aware, that SAP honors your statutory rights when it comes to the Processing of your Personal Data to the extent provided by applicable data protection laws.

Please direct any requests to exercise your rights to SAPforMePrivacy[@]sap.com. SAP will take steps to ensure it verifies your identity to a reasonable degree of certainty before it will process the data protection right you want to exercise. When feasible, SAP will match Personal Data provided by you in submitting a request to exercise your rights with information already maintained by SAP. This could include matching two or more data points you provide when you submit a request with two or more data points that are already maintained by SAP. SAP will decline to process requests that are manifestly unfounded, excessive, fraudulent, represented by third parties without duly representing respective authority or are otherwise not required by local law.

VIII. Can you use SAP’s services if you are a minor?

In general, SAP for Me is not directed to users below the age of 16 years, or equivalent minimum age in the relevant jurisdiction. If you are younger than 16 or the equivalent minimum age in the relevant jurisdiction, you cannot register with and use this SAP for Me.

B. Additional Country and Regional Specific Provisions

I. Where SAP is subject to privacy requirements in the EU/EEA or a country with national laws equivalent to the GDPR? Who is the relevant Data Protection authority?

You may find the contact details of your competent data protection supervisory authority here.SAP’s lead data protection supervisory authority is the Landesbeauftragter für den Datenschutz und die Informationsfreiheit Baden-Württemberg and can be reached at Lautenschlagerstraße 20, 70173 Stuttgart/Germany.

II. How does SAP justify international data transfers?

As a global group of companies, SAP has group affiliates and uses third party service providers also in countries outside the European Economic Area (the “EEA”). SAP may transfer your Personal Data to countries outside the EEA as part of SAP’s international business operations. If We transfer Personal Data from a country in the EU or the EEA to a country outside the EEA and for which the EU Commission has not issued an adequacy decision, SAP uses the EU standard contractual clauses to contractually require the data importer to ensure a level of data protection consistent with the one in the EEA to protect your Personal Data. You may obtain a copy (redacted to remove commercial or irrelevant information) of such standard contractual clauses by sending a request to privacy[@]sap.com. You may also obtain more information from the European Commission on the international dimension of data protection here.

Where SAP is subject to privacy requirements in Australia

Where SAP is subject to the requirements of the Privacy Act 1988 (Cth) (‘Privacy Act’), the following applies:

SAP may store your Personal Data in paper-based files or as an electronic record in the Cloud or on physical devices e.g. computer systems. Your Personal Data will likely be held and stored by the SAP Group located in another country for our general business purposes including outsourcing and data processing. We will only do this where it is necessary or appropriate to achieve the purposes set out in this Privacy Statement. We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure.

You can contact Us either by the telephone number +61 2 9935 4939 or via email at SAPforMePrivacy[@]sap.com to exercise the following rights:

• You can request from SAP at any time access to information about which Personal Data SAP processes about you and, if necessary, the correction of such Personal Data. Please note, however, that SAP can or will delete your Personal Data only if there is no statutory obligation or prevailing right of SAP to retain it.
• Wherever SAP is processing your Personal Data based on your consent, you may at any time withdraw your consent by unsubscribing or giving Us respective notice of withdrawal. In case of withdrawal, SAP will not process Personal Data subject to this consent any longer unless legally required to do so. In case SAP is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of Personal Data by SAP up to the point in time of your withdrawal.
• In Australia, a complaint should first be made to SAP in writing as required by law. You can find more information about privacy and the protection of Personal Data on the Office of the Australian Information Commissioner website.

Where SAP is subject to privacy requirements in Colombia.

Where SAP is subject to the requirements of the Columbian Statutory Law 1581 of 2012 and Decree 1377 of 2013, the following applies:

Within Colombia you have the right to:

• access, update and rectify your Personal Data.
• Request evidence of your consent.
• Upon request, receive information about how SAP Processes your Personal Data.
• Lodge a complaint with the Superintendence of Industry and Commerce (“SIC”) about a violation of the applicable laws.
• Revoke your consent and/or request the deletion of your Personal Data, provided that there is no supervenient legal or contractual obligation that allows SAP to keep your Personal Data in SAP’s databases.

SAP Colombia S.A. may Process your Personal Data by itself or on behalf of the SAP Group, with its main office located at Carrera 9 No 115 – 06, Edificio Tierra Firme Of. 2401 Bogotá D.C., Colombia. You can contact Us either by the telephone number +57-6003000 or via SAPforMePrivacy[@]sap.com. SAP will be responsible to answer any requests, questions, and complaints that you might have to your right to access, update, correct and delete your Personal Data, or revoke your consent.

Where SAP is subject to the requirements of the Brazilian General Data Protection Law (“LGPD”)

SAP has appointed a Data Protection Officer for Brazil. Written inquiries, requests or complaints to our Data Protection Officer may be addressed to:

Where SAP is subject to privacy requirements in the Philippines.

Where SAP is subject to the Philippine Data Privacy Act and its Implementing Rules and Regulations, the following applies:

• When you request to update or correct your Personal Data, SAP may deny the request if it is manifestly unfounded, vexatious, or otherwise unreasonable.
• When requesting the data portability of the Personal Data you provided to SAP, you must additionally specify the commonly used electronic or structured format in which you would like to receive the Personal Data.
• When you request to object against the processing of your Personal Data: (i) You may do so if SAP is processing based on its Legitimate Interest. SAP will carefully review your objection and cease further use of the relevant information, unless SAP has other lawful basis for processing in Sections 12 and 13 of the Data Privacy Act. (ii)You can also object to the processing of your Personal Data for direct marketing, profiling, or in cases of automated processing where your Personal Data will, or is likely to, be made as the sole basis for any decision that significantly affects or will affect you.
• You can reach out via email at SAPforMePrivacy[@]sap.com to exercise your data protection rights.
• Compensation can only be claimed when National Privacy Commission or the courts determined that you sustained damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Data, considering any violation of your rights and freedoms. You may likewise seek redress from the National Privacy Commission, but it must be clearly shown that you are the subject of a privacy violation, Personal Data breach, or are otherwise personally affected by a violation of the Data Privacy Act.

The contact details of your local Data Protection Officer/s are as follows:

• Data Protection Officer, SAP Philippines Inc., 27th Floor NAC Tower, 32nd Street Bonifacio Global City, Taguig City, 1632; email: dpo_sap.ph@sap.com; telephone number:: +632-8705-2500
• Data Protection Officer, Concur (Philippines) Inc., 7th Floor Alphaland Southgate Mall, Chino Roces, Makati City, email: dpo_concur.ph@sap.com; telephone number: +632-8705-2500
• Data Protection Officer, SuccessFactors (Philippines) Inc.; 14th and 15th Floors Cyberscape Gamma,Topaz and Ruby Roads, Ortigas Center; Pasig City, email: dpo_successfactors.ph@sap.com,: telephone number +632-8705-2500

Where SAP is subject to privacy requirements in South Africa.

Where SAP is subject to the requirements of the Protection of Personal Information Act, 2013 (“POPIA”) in South Africa, the following applies: “Personal Data” as used in this Privacy Statement means Personal Information as such term is defined under POPIA. “You” and “Your” as used in this Privacy Statement means a natural person or a juristic person as such term is used under POPIA. Systems Applications Products (Africa Region) Proprietary Limited & Systems Applications Products (South Africa) Proprietary Limited with registered address at 1 Woodmead Drive, Woodmead (SAP South Africa) is subject to South Africa's Protection of Personal Information Act, 2013 (Act 4 of2013) and responsible party under the POPIA.

You have the right to:

• request details of personal information which We hold about you under the Promotion of Access to Information Act 2 of 2000 (“PAIA”). For further information please review the SAP PAIA manual, located here. if you believe that SAP South Africa as responsible party has utilized your Personal Information contrary to POPIA, you undertake to first attempt to resolve any concerns with SAP South Africa. You can contact Us via phone 011 325 6000, via post 1 Woodmead Drive, Woodmead, Johannesburg, South Africa 2148 or via email to privacy[@]sap.com.
• If you are not satisfied with the process above, you have the right to lodge a complaint with the Information Regulator via post JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001, P.O. Box 31533, Braamfontein, Johannesburg, 2017 or via email: complaints.IR[@]justice.gov.za or for enquires: inforeg[@]justice.gov.za.

Where SAP is subject to privacy requirements in the United States of America.

Where SAP is subject to the requirements of the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Acts of 2020 (CPRA), from hereon referred to as “CCPA” or where other US state laws have similar requirements, the following applies:

You have the right to:

• Know what personal information the business has collected about the consumer, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about the consumer.
• Delete personal information that the business has collected from the consumer, subject to certain exceptions.
• Correct inaccurate personal information that a business maintains about a consumer.
• Opt-out of the sale or sharing of their personal information by the business (where applicable).
• Limit the use or disclosure of sensitive personal information by the business (subject to certain exceptions, where applicable).
• Receive non-discriminatory treatment for the exercise of these rights.
• Appeal any denial of your request to exercise these rights.

How you can exercise your Data Protection Right.

To exercise these rights, or to limit the Sharing of your Personal Information, please contact us at SAPforMePrivacy[@]sap.com. In accordance with the verification process set forth under US relevant state law (as appropriate), SAP may require a more stringent verification process for deletion requests (or for Personal Data that is considered sensitive or valuable) to minimize the harm that might be posed to you by unauthorized access or deletion of your Personal Data. If SAP must request additional information from you outside of information that is already maintained by SAP, SAP will only use it to verify your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes. You can designate an authorized agent to submit requests to exercise your data protection rights to SAP. The agent must submit authorization to act on your behalf and, where required by relevant law, the agent must be appropriately registered.

Financial Incentives. SAP does not offer financial incentives in return for your consent to share your personal information, nor limit service offerings where you opt-out of such sharing (unless sharing is practically necessary to perform the relevant service).

New Jersey’s Daniel’s Law. SAP does not disclose on the Internet or otherwise make available information that is subject to a Daniel’s Law request.

Children’s Privacy. Given that SAP for Me is not directed to users under 16 years of age, SAP does not sell or share the personal information of any minors under 16. If you are a parent or guardian and believe SAP collected information about your child, please contact SAP. SAP will take steps to delete the information as soon as possible.

Where SAP is subject to privacy requirements in Singapore.

Where SAP is subject to the requirements of the Singapore’s Personal Data Protection Act (“PDPA”), the following also applies:

• You can request from SAP personal data about you that is in the possession or under the control of SAP and information about the ways in which such personal data has been or may have been used or disclosed by SAP within a year prior to this request. Please be informed that SAP is not obliged to accede to your request if any exceptions under the PDPA apply.
• You may submit a request to have inaccurate/incomplete personal data corrected in our systems. Please be informed that SAP is not obliged to accede to your request if any exceptions under the PDPA apply.
• Revoke consent, wherever SAP is processing your Personal Data based on your consent, you may at any time withdraw your consent by unsubscribing or giving Us respective notice of withdrawal. In case of withdrawal, SAP will not process Personal Data subject to this consent any longer unless legally required or permitted to do so (e.g. if your Personal Data is needed by SAP to assert or defend against legal claims). In case SAP is required or permitted to retain your Personal Data for other legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law or fulfil the other purpose. However, any withdrawal has no effect on past processing of Personal Data by SAP up to the point in time of your withdrawal. Furthermore, if your use of an SAP offering requires your prior consent, SAP will no longer be able to provide the relevant service, offer or event to you after your revocation.
• Lodge a complaint to the Personal Data Protection Commission (PDPC) if you are not satisfied with how SAP is processing your Personal Data.

SAP has appointed a Data Protection Officer for Singapore. Written inquiries, requests or complaints to our Data Protection Officer can be send via post to Mapletree Business City, 30 Pasir Panjang Rd, #03-32, Singapore 117440 or email to privacy[@]sap.com with the subject “Data Protection Officer” or can be reached via phone +65 6664 6868.

Where SAP is subject to privacy requirements in South Korea

Where SAP is subject to the requirements of the South Korea Personal Information Protection Act (“PIPA”), the following applies:

Your personal data may be processed globally. When personal data is processed across country borders, SAP complies with laws on the transfer of personal data between countries to keep your personal data protected. Your personal data may be transferred to, accessed or processed by the categories of third-parties as described above.

How can you exercise your data protection rights?

SAP has appointed a local Chief Privacy Officer for South Korea.

Please direct any enquiries or requests via email at SAPforMePrivacy[@]sap.com or via phone at +82-2-2194-2279.

Where SAP is subject to privacy requirements in Malaysia.

Where SAP is subject to the requirements of the Personal Data Protection Act (“PDPA”) of Malaysia, the following applies:

Written inquiries, requests or complaints can be sent to the Data Protection and Privacy Coordinator for Malaysia via email to SAPforMePrivacy[@]sap.com or can be reached via phone +60 3-2202 6000.

SAP has implemented technology, security features and strict policy guidelines to safeguard the privacy of users’ Personal Data.

For Privacy Statement in Bahasa Malaysia (Malay), please click here.

Where SAP is subject to privacy requirements in New Zealand

Where SAP is subject to the requirements of the Privacy Act 2020 (‘Privacy Act’), the following applies:

1. SAP is required to Process this Personal Data in accordance with the applicable law for which the collection of this information is authorized or required. The supply of this Personal Data by you is mandatory.

2. If the Personal Data is not collected, we may not be able to we may not be able to provide you with the full functionalities of the SAP for Me offering.

You have the right to:

• request from SAP at any time access to information about which Personal Data SAP processes about you and, if necessary, the correction of such Personal Data. Please note, however, that SAP can or will delete your Personal Data only if there is no statutory obligation or prevailing right of SAP to retain it.
• Wherever SAP is processing your Personal Data based on your consent, you may at any time withdraw your consent by unsubscribing or giving Us respective notice of withdrawal. In case of withdrawal, SAP will not process Personal Data subject to this consent any longer unless legally required to do so. In case SAP is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of Personal Data by SAP up to the point in time of your withdrawal.

Where SAP is subject to privacy requirements in Canada

Your Personal Data may be processed globally. If personal data is processed across provincial/territorial or international borders, SAP complies with laws of the transfer of Personal Data between countries to keep your personal data protected. It may, however, based on the laws of such countries be subject to access by local law enforcement.

Where SAP is subject to privacy requirements of Mexico

Where SAP is subject to the requirements of the Mexican Federal Law for the Protection of Personal Data Held by Private Parties of 2010, the following applies:

You have the right to file a complaint with the National Institute of Transparency Access to Information and Protection of Personal Data (INAI) to assert any disagreement related to the processing of your Personal Data by SAP.

SAP reserves the right to change, modify, add or remove portions of this Privacy Statement at its sole discretion. In such case, SAP shall maintain available a complete version of SAP’s Privacy Statement. SAP will notify you of any change or modification to this Privacy Statement via the respective communication channel We have with you, e.g., at Our website.

Where SAP is subject to privacy requirements in India

Where SAP is subject to the requirements of the Digital Personal Data Protection Act, 2023 (‘DPDPA’) the following applies:

As part of a global group of companies operating internationally, SAP has affiliates (the SAP Group) and third party service providers outside of the Indian region and will transfer your Personal Data to countries outside the India region, subject to any restrictions as may be notified by the Central Government in this regard.

You have the right to:

• request from SAP at any time access to information about which Personal Data SAP processes about you and, if necessary, the correction, completion, update or deletion of such Personal Data. Please note, however, that SAP can or will delete your Personal Data only if there is no statutory obligation or prevailing right of SAP to retain it. If you request from SAP to delete your Personal Data, you may not be able to continue to use any SAP service that requires SAP’s use of your Personal Data.
• Wherever SAP is processing your Personal Data based on your consent, you may at any time withdraw your consent by unsubscribing or giving Us respective notice of withdrawal. In case of withdrawal, SAP will not process Personal Data subject to this consent any longer unless legally required to do so. In case SAP is required to retain your Personal Data for legal reasons, your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of Personal Data by SAP up to the point in time of your withdrawal.
• request from SAP the right to have readily available means of grievance redressal provided by SAP in respect of any act or omission of SAP regarding the performance of SAP’s obligations in relation to your Personal Data or your exercise of rights in relation thereto.
• nominate, any other individual, who shall, in the event of your death or incapacity, exercise your data protection rights.

Please direct any requests/queries to exercise your rights to SAPforMePrivacy[@]sap.com. In India, after exhausting the opportunity of redressing the right of grievance, you may lodge a complaint to the Data Protection Board of India.

Where SAP is subject to privacy requirements in the Kingdom of Saudi Arabia (KSA)

Where SAP is subject to the requirements of the Personal Data Protection Law (PDPL) the following applies:

• SAP processes your Personal Data by using electronic means for collecting, storing and other processing as described above.
• SAP destroys your Personal Data by using electronic means as appropriate for the purposes described above.
• Your Personal Data will be held and stored by SAP or the SAP Group which may be located in another country outside of Saudi Arabia for our general business purposes including outsourcing and data processing.
• Depending on the purpose, Personal Data may be shared regularly or occasionally.
• Compensation can only be claimed if the courts determined that you were harmed by material or moral damage as a result of any violation stipulated in the PDPL and its Implementing Regulations.

If SAP does not comply with the PDPL you can file a complaint to the contact provided under section A of this document.

If you are not satisfied with how we process your complaint you can file a complaint at the competent authority:

Saudi Data and Artificial Intelligence Authority (SDAIA), Digital City, Riyadh, 12382, Kingdom of Saudi Arabia, Website: sdaia.gov.sa

Where SAP is subject to privacy requirements in Indonesia.

Where SAP is subject to the requirements of the Personal Data Protection Law (PDPL) the following applies:

• PT. SAP Indonesia processes your Personal Data, either by itself or on behalf of the SAP Group, with its main office located at WTC II, 9th Floor, Metropolitan Complex, Jl. Jend. Sudirman Kav. 29-31, Jakarta 12920, Indonesia.
• Your Personal Data may be stored and processed by the SAP Group in countries outside your jurisdiction for general business purposes. This will occur only when necessary or appropriate to achieve the purposes set out in this Privacy Statement.
• We implement reasonable technical and organizational measures to safeguard your Personal Data from misuse, interference, loss, unauthorized access, modification, or disclosure.

To the extent provided by applicable data protection laws, you have the right to:

• Access and obtain a copy of your Personal Data being processed, subject to the requirements of the law.
• Request the rectification or completion of inaccurate or incomplete Personal Data processed for specified purposes, as permitted by applicable law.
• Request for the deletion of your Personal Data, under certain lawful circumstances.
• Withdraw your consent for the processing of your Personal Data at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Object to any decision-making process based solely on automated processing, including profiling, that produces legal effects concerning you or significantly impacts you.
• Object to or restrict the processing of your Personal Data where legitimate grounds exist, subject to applicable legal provisions.
• Lodge a complaint with the relevant data protection authority in Indonesia if you believe that your rights regarding the processing of your Personal Data have been infringed. You also have the right to claim damages if there are proven violations against regulations on the protection of your Personal Data, unless otherwise agreed upon or unless otherwise prescribed by law.
• Obtain a copy of your personal data in a structured, commonly used, and machine-readable format, as permitted by law.

To exercise your rights, including requesting access to and/or copies of your Personal Data, submitting objections, or seeking verification and correction of your Personal Data, please contact us via email at SAPforMePrivacy[@]sap.com.